1. A reliable diagnosis in such a short time!?
How can you claim to deliver a reliable diagnosis in such a short space of time? – We have been battling with this problem for months / years?
Answer: The simple answer is that I have been doing diagnostic Pulse Measurements™ since 1990 and I have done this a very large number of times. So, in the same way as when you consult a Medical Doctor I listen for key words that point to the diagnosis and I have such diverse experience of these matters that this points me to the treatment most of the time
2. But this is REALLY complex!
I still don’t get it, this is MUCH more complex than the average medical condition – it involves all sorts of systems and people!
Answer: The methods I use are based on my engineering training and experience which includes a wide repertoire of problem solving and diagnostic techniques which I use instinctively to lead me to an accurate diagnosis and recommended treatment in a short space of time
3. But so quickly?
But engineers are systematic and methodical and painstaking – how can you produce a reliably result so quickly?!
Answer: Well, YES, there IS another dimension
I was a Regimental Commander with the rank of Lieutenant Colonel in our Citizen Force Army (National Guard) and I received in-depth training in methods of Tactical Appreciation (Combat Analysis) at Brigade level (5,000 men of all disciplines) in the context of high speed mobile warfare
This taught me rapid critical issue analysis techniques which enable me to sift through large amounts of information and zoom in on the essence of the situation that point to action very quickly
4. But you know little about our industry and nothing about our business?
Answer: That is true but if you read my book, “The Critical Factors for Information Technology Investment Success” or attend one of my briefings or courses you will find that nearly all the factors that give rise to failure of ERP and IT projects relate to psychology, method, strategy, governance, etc which are largely the same no matter what industry, business or technology I am investigating.
I have also evaluated an extremely diverse range of businesses over the years so I am able to easily and rapidly interpolate and extrapolate from these other experiences. My line of inquiry also enables me to understand the essence of your business very quickly and very accurately
5. And you know nothing about our system?
Answer: In some cases that may be true but I have experience of a very diverse range of systems so, to the extent that I may not have had exposure to your particular system or combination of systems, I am able to rapidly interpolate and extrapolate from my very diverse systems experience
I also have a very solid fundamental first principles understanding of how computer software and hardware work and this enables me to quickly understand the fundamentals of any particular technology. I have been using computers since 1973
6. How will we know your findings and recommendations are reliable and actionable?
Answer: Most of the time my findings are very much practical common sense such that often I simply authoritatively confirm your gut feel and explain it in simple to understand terms such that you will KNOW that I am correct – frequently my findings are just blinding glimpses of the obvious
Knowing what to DO with the finding is of course a separate issue
7. What if we need guidance in implementing your recommendations?
Answer: I provide comprehensive high level advisory services to guide you through the implementation of my recommendations at whatever level of involvement you require and I have a portfolio of specialist associates whom I can call on where specialist expertise is required
Where required I am available to take over the leadership of a project on in order to achieve the required outcome
I hope my answers to these questions have helped you to better understand how the Pulse Measurement™ works
The Pulse Measurement REALLY IS that effective and THAT TIME AND COST EFFICIENT
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